Privacy Policy

Introduction

HomePro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home services platform, including our website, mobile application, and related services (collectively, the "Services").

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through Stripe)
• Property information and service requests
• Photos and videos you upload for estimates
• Communications with our support team and service providers

Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process your service requests and connect you with qualified contractors
• Generate AI-powered estimates and recommendations
• Process payments and prevent fraud
• Send you service updates, confirmations, and notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve user experience
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Contractors and professionals who fulfill your service requests
• Third-Party Services: Payment processors (Stripe), communication tools (Twilio, Resend), and analytics providers
• AI Services: OpenAI and other AI providers for estimate generation and chat features
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data
• Object to certain data processing activities

To exercise these rights, contact us at privacy@homepro.app

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Service request data is typically retained for 7 years for warranty and legal purposes.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: